Terms and Conditions
1. Introduction
Welcome to Blakehurst Veterinary Hospital] (“we,” “our,” or “us”). By using our website and services, you agree to comply with the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Veterinary Services
- All consultations, treatments, and procedures are subject to availability and professional discretion.
- We may refuse service if we think it is not best for the pet. We can also refuse for any reason allowed by Australian laws and veterinary standards.
- Treatment costs will be discussed before procedures; however, additional costs may arise due to unforeseen circumstances.
3. Appointments and Cancellations
- Appointments must be booked in advance through our website, phone, or in person.
- Cancellations should be made at least five hours in advance. Failure to do so may result in a cancellation fee.
- We reserve the right to reschedule or cancel appointments due to emergencies or staff availability.
4. Payments and Fees
- All services must be paid for at the time of consultation unless prior arrangements have been made.
- We accept Amex, Mastercard, Visa and cash
- Failure to make timely payments may result in additional fees or refusal of further services.
5. Pet Owner Responsibilities
- You must provide accurate and up-to-date information about your pet’s health, vaccinations, and medical history.
- You are responsible for controlling your pet at all times while on our premises.
- We are not liable for injuries or accidents that occur due to pet behaviour.
6. Emergency Care
- In the event of an emergency, we will provide immediate care as deemed necessary by our veterinary professionals.
- Emergency fees may apply.
- If you are unavailable, you authorise us to proceed with urgent treatment in the best interest of your pet.
7. Website Use
- The content on our website is for informational purposes only and should not replace professional veterinary advice.
- We are not responsible for any inaccuracies or errors in the information provided.
- You agree not to misuse our website, including unauthorised access or distribution of harmful software.
8. Liability Disclaimer
- While we strive to provide the best care, we do not guarantee specific results for treatments or procedures.
- We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.
- Our liability is limited to the extent permitted by Australian law.
9. Privacy Policy
- Your use of our services is also guided by our Privacy Policy. This policy explains how we collect, use, and protect your personal information.
10. Changes to Terms
- We may update these Terms and Conditions from time to time. Continued use of our services constitutes acceptance of the revised terms.
11. Governing Law
- These Terms and Conditions are governed by the laws of Australia. Any disputes shall be resolved in accordance with Australian legal jurisdiction.
12. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
Blakehurst Veterinary Hospital
1002 King Georges Road, Blakehurst 2221
Telephone: 9547 2750
blakehurstvet.com.au