Privacy Policy
1. Introduction
Blakehurst Veterinary Hospital Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information. We follow the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
Name, address, phone number, and email address
Pet details (e.g., name, breed, age, medical history)
Payment and billing details
Information provided via contact forms, emails, or social media interactions
Any other relevant details necessary for veterinary care and business operations
3. How We Collect Information
We may collect personal information through:
Online forms and appointment bookings
In-person consultations and phone calls
Website interactions (cookies and analytics tools may track user activity)
Social media and email communications
4. How We Use Your Information
Your personal information may be used to:
Provide veterinary services and medical care for your pet
Schedule appointments and manage bookings
Process payments and invoices
Respond to inquiries and provide customer support
Send appointment reminders, health updates, or promotional materials (with your consent)
Improve our website and services through analytics
5. Sharing Your Information
We do not sell your personal information. However, we may share your details with:
Veterinary specialists or referral clinics when necessary for your pet’s treatment
Payment processors and financial institutions
Regulatory bodies when required by law
IT service providers and marketing platforms that help us operate our business
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
Access, update, or correct your personal information
Withdraw consent for marketing communications
Request deletion of your personal information (subject to legal obligations)
Make a complaint about a privacy breach
8. Cookies and Website Analytics
Our website may use cookies and tracking tools to improve user experience. You can adjust your browser settings to disable cookies, but this may impact website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. If you keep using our services, you accept the new policy.
10. Contact Us
For privacy-related inquiries, please contact us at:
Blakehurst Veterinary Hospital
1002 King Georges Road, Blakehurst 2221
9547 2750